Terms and Conditions
Man with Van Wimbledon Terms and Conditions
These Terms and Conditions govern the provision of man and van, removal, delivery and related services by Man with Van Wimbledon. By making a booking, you confirm that you have read, understood and agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Agreement means the contract between you and us for the provision of services, incorporating these Terms and Conditions.
Services means any man and van, removal, delivery, packing, loading, unloading, or associated services we agree to provide.
We, us, our means Man with Van Wimbledon.
You, your means the customer who makes a booking or on whose behalf a booking is made.
Items means any goods, furniture, personal possessions, boxes or other property that we are asked to handle, transport or store as part of the services.
2. Scope of Services
We provide man and van and removal services, including the loading, transportation and unloading of items, as agreed at the time of booking. Any additional services such as packing, disassembly or reassembly of furniture, or extra labour, must be agreed in advance and may be subject to additional charges.
We operate primarily in Wimbledon and surrounding areas and may, by agreement, undertake journeys to and from other locations. The exact scope of work, including addresses, access details and any particular requirements, will be confirmed when you make your booking.
3. Booking Process
3.1 You may request a quotation by providing accurate information about:
a) Collection and delivery addresses.
b) Dates and preferred time slots.
c) Type and quantity of items, including any unusually heavy, fragile or bulky items.
d) Access conditions at both collection and delivery locations, including stairs, lifts, parking restrictions and distance from vehicle to property.
3.2 Quotations are based on the information you provide. If this information is incomplete or inaccurate, we may adjust the price, revise the service, or in some cases decline to proceed.
3.3 A booking is only confirmed when we have expressly accepted your request for services and, where required, you have paid any deposit requested. Until confirmation, availability of vehicles and personnel is not guaranteed.
3.4 We may, at our discretion, refuse or cancel any booking where:
a) We reasonably believe that the work cannot be carried out safely.
b) The items include prohibited or illegal goods.
c) Access is unsuitable for our vehicles or staff.
4. Customer Responsibilities
4.1 You are responsible for ensuring that:
a) All information provided when booking is accurate and complete.
b) You or an authorised representative is present at the collection and delivery addresses for the duration of the service to direct our staff and sign any relevant documents.
c) Items are properly packed, labelled and ready for transport, unless we have agreed to provide packing services.
d) Items are suitable for transport and are free of infestation, contamination or hazardous substances.
e) We have suitable access and parking at both collection and delivery addresses.
4.2 You must comply with all applicable laws and regulations, including those relating to waste, recycling and disposal. You must not ask us to transport or dispose of any items that we are not legally permitted to handle.
5. Price and Payment
5.1 Prices may be quoted on an hourly rate, fixed fee or a combination thereof, depending on the nature of the service.
5.2 Unless expressly stated otherwise, our prices do not include congestion charges, parking fees, tolls, ferry costs, or any third-party charges that may be incurred during the service. Such charges will be added to your final bill where applicable.
5.3 We reserve the right to request a deposit or full prepayment prior to the commencement of services. Where a deposit is required, your booking will not be confirmed until the deposit has been received.
5.4 The balance of any outstanding charges must be paid immediately upon completion of the service, or as otherwise agreed in writing. We may refuse to unload items or complete delivery until payment has been made.
5.5 If payment is not received when due, we reserve the right to charge reasonable interest and administrative fees for late payment. We may also withhold or store items at your cost until payment is settled in full.
6. Changes to Bookings
6.1 If you need to change the date, time, addresses, volume of items or scope of work, you must notify us as early as possible.
6.2 Changes are subject to availability and may incur additional charges, particularly if the changes result in increased time, distance, labour or vehicle requirements.
6.3 If you reduce the amount of work or time required on the day of the service below the amount booked, we reserve the right to charge the full original price or a minimum charge, as applicable, to cover allocated resources.
7. Cancellations and Refunds
7.1 You may cancel a booking by giving us notice. The following cancellation rules apply unless otherwise agreed in writing.
7.2 If you cancel more than 72 hours before the agreed start time, any deposit paid may be refunded, less any reasonable administrative costs already incurred.
7.3 If you cancel within 24 to 72 hours of the agreed start time, we may retain part or all of the deposit and may charge a proportion of the quoted price to cover lost bookings and administrative costs.
7.4 If you cancel less than 24 hours before the agreed start time, fail to be present at the designated time and address, or fail to provide access, you may be charged up to the full amount of the booking.
7.5 We may cancel or reschedule a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, traffic incidents, staff illness or safety concerns. In such cases, we will aim to rearrange the service at a mutually convenient time. Our liability will be limited to the return of any prepayments made for the cancelled booking.
8. Access, Parking and Delays
8.1 You are responsible for ensuring that there is suitable access and parking at both collection and delivery locations. This includes obtaining any necessary permits or permissions.
8.2 If suitable parking is not available or access is restricted, we may need to park further away than planned or make additional trips by foot, which may increase the time required and therefore the cost of the service.
8.3 You are responsible for any parking fines or penalties incurred as a direct result of inadequate or incorrect information about parking or restrictions at the locations provided.
8.4 We are not liable for delays that are beyond our reasonable control, including but not limited to traffic, road closures, accidents, weather conditions or delays caused by your failure to be ready or to provide accurate information.
9. Items Not Accepted
9.1 We do not accept for transport or handling any of the following items, unless expressly agreed in writing and subject to additional conditions and charges.
a) Hazardous or dangerous goods, including flammable, corrosive, explosive or toxic substances.
b) Illegal items or substances.
c) Perishable goods requiring refrigeration or special storage.
d) Live animals or plants.
e) Cash, jewellery, precious metals, valuable artwork or other items of exceptionally high value.
9.2 If we discover that prohibited or excluded items have been included in your goods without our prior consent, we may remove, decline to transport, or dispose of them at your cost, and we will have no liability to you arising from this action.
10. Packing, Protection and Fragile Items
10.1 Unless we have agreed to provide packing services, you are responsible for adequately protecting and packing your items to withstand normal transportation conditions.
10.2 We may, at our discretion, refuse to load any item that is inadequately packed or poses a safety risk to our staff, our vehicle or other items.
10.3 You should clearly label fragile items and provide instructions on how they should be handled. While we will take reasonable care, we cannot be held liable for damage to items that are inherently fragile, poorly packed, previously damaged or of unusual construction or condition.
11. Liability and Insurance
11.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to items arising from our negligence or breach of contract is limited as set out in this clause.
11.2 We are not liable for loss or damage where:
a) It arises from inaccurate or incomplete information you supplied.
b) Items were already damaged or defective.
c) Items were improperly packed by you or a third party.
d) The damage is purely cosmetic and does not affect the function of the item.
e) Loss or damage arises from normal wear and tear, atmospheric or climatic conditions, or inherent defects in the items.
f) Items are of a type excluded under clause 9.
11.3 Our total liability for any single event or series of connected events will be limited to a reasonable amount, having regard to the value of the items and the price paid for the service, and shall not in any case exceed the amount that a reasonably priced removal insurance policy would have covered in similar circumstances.
11.4 We are not liable for any indirect or consequential loss, including loss of profit, loss of anticipated savings, loss of use or any other economic loss, whether arising in contract, tort or otherwise.
11.5 You are strongly advised to obtain your own suitable insurance cover for your items during removal and transportation, particularly for valuable or fragile goods.
12. Claims and Complaints
12.1 You must inspect your items and premises as soon as reasonably practicable on completion of the service.
12.2 Any claims for loss or damage to items or property must be notified to us in writing as soon as reasonably possible, providing full details of the alleged loss or damage.
12.3 We may request evidence of the condition of the items before and after the move, together with proof of value, invoices or photographs, to assess your claim.
12.4 We will review any complaint or claim fairly and promptly. Our decision will take into account the information and evidence provided, the nature of the items and the terms of this Agreement.
13. Waste, Disposal and Environmental Regulations
13.1 We comply with applicable waste and environmental regulations. We are not a general waste carrier and will only remove items for disposal where agreed in advance.
13.2 You must not present for removal any household, commercial or construction waste that requires specific licences or permits to carry, unless previously agreed and legally compliant arrangements have been made.
13.3 Any items we agree to remove for disposal will be handled in accordance with relevant waste legislation. Additional fees may apply for disposal, recycling charges or specialist handling.
13.4 We reserve the right to decline the removal or disposal of any item that may be unlawful to carry, presents a health or safety risk, or requires specialist treatment beyond our usual services.
14. Health and Safety
14.1 We are committed to the safety of our staff, customers and the public. We will not carry out any activity that we reasonably consider unsafe.
14.2 You must inform us of any relevant hazards at the collection or delivery addresses, including but not limited to structural issues, loose flooring, restricted access, or known health and safety risks.
14.3 Our staff may refuse to move any item that is excessively heavy, dangerous to lift, or likely to cause damage or injury if moved.
15. Data Protection and Privacy
15.1 We will collect and use your personal information only to the extent necessary to provide our services, manage bookings, process payments and respond to queries or complaints.
15.2 We will take reasonable steps to keep your personal information secure and will not sell or share it with third parties except where required to provide the services, comply with legal obligations, or enforce our rights under this Agreement.
16. Force Majeure
16.1 We shall not be liable for any failure or delay in performing our obligations under this Agreement where such failure or delay results from events or circumstances beyond our reasonable control, including but not limited to extreme weather, road closures, strikes, equipment failure, accidents or acts of public authorities.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any Agreement arising from them are governed by and interpreted in accordance with the laws of England and Wales.
17.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect.
18.2 No failure or delay by us in exercising any right or remedy under this Agreement shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy prevent any further exercise of that or any other right or remedy.
18.3 This Agreement constitutes the entire understanding between you and us in respect of the services and supersedes all prior discussions, correspondence, negotiations or agreements relating to the same subject matter.
18.4 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Agreement, unless we have agreed otherwise in writing.
