Privacy Policy
Man with Van Wimbledon Privacy Policy
This Privacy Policy explains how Man with Van Wimbledon collects, uses, stores, and protects personal data relating to customers and prospective customers in our service area. It also describes the rights you have under the United Kingdom General Data Protection Regulation and the Data Protection Act and how you can exercise those rights. This Privacy Policy applies to all Man with Van Wimbledon customers and individuals who enquire about or use our services in the local area.
Who We Are
Man with Van Wimbledon is a local removals and transportation service provider. For the purposes of data protection law, we act as the data controller in relation to the personal data that we collect and process about our customers and potential customers in the area.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you request. This may include:
Identity and contact details, such as your name, address for collection and delivery, and other contact details needed to communicate with you about your booking.
Service and booking information, such as details about the nature of your move, items to be transported, access details for properties, preferred dates and times, and any specific instructions you provide.
Payment and billing information, such as details necessary to process payments and keep appropriate accounting records. We do not store full card details where payments are processed through third-party payment providers.
Communication records, including information that you provide when you contact us by phone, text message, online form, or other communication channels, as well as records of our replies.
Technical and usage data, where applicable, such as basic information about how you interact with our website or online presence, including pages viewed, visit times, and similar usage information. This may be collected through cookies or similar technologies where legally permitted.
How We Collect Your Data
We collect personal data directly from you when you contact us, request a quote, make a booking, or communicate with us during the performance of a service. We may also receive limited information about you from third parties where you have asked someone else to arrange our services on your behalf or where a business partner passes your enquiry to us with your knowledge.
Purposes and Lawful Bases for Processing
We process your personal data only when we have a lawful basis to do so under applicable data protection laws. The purposes for which we process your data, and the associated lawful bases, include the following.
To provide quotations and respond to enquiries. We use your contact details and information about your requirements to supply a quote and to respond to your questions. The lawful basis is taking steps at your request prior to entering into a contract and, where applicable, our legitimate interests in responding to enquiries.
To perform our contract with you. When you book a service, we use your data to schedule and deliver your move or transportation service, communicate with you about arrangements, and handle any changes or issues. The lawful basis is the performance of a contract with you.
To manage payments and accounting. We process payment and billing details to collect payment for services and to maintain lawful financial and tax records. The lawful bases are performance of a contract and compliance with our legal obligations.
To manage customer service and complaints. We may use your information to respond to any feedback, questions, or complaints regarding our services. The lawful bases are performance of a contract and our legitimate interests in operating and improving our services.
To improve and manage our business. We may use aggregated or limited personal data to analyse service performance, manage our resources, and improve customer experience. The lawful basis is our legitimate interests in running and developing our business, provided that your rights and freedoms are not overridden.
To comply with legal and regulatory obligations. We may process personal data where necessary to meet legal, regulatory, tax, or insurance obligations, or to cooperate with lawful requests from public authorities. The lawful basis is compliance with a legal obligation.
With your consent. Where required by law or where we choose to rely on consent, such as in relation to certain types of marketing or non-essential cookies, we will only process your data after obtaining your clear consent. You can withdraw your consent at any time.
Data Sharing and Processors
We may share your personal data with third parties where necessary for the purposes described in this Privacy Policy, but we do not sell your personal data.
Service providers and processors. We may engage trusted third parties to provide services such as payment processing, accounting, information technology support, customer management systems, or secure data storage. These third parties act as data processors and only process your personal data on our instructions and for the purposes we specify. They are required to keep your data secure and to comply with data protection law.
Professional advisers. We may share necessary personal data with professional advisers such as accountants, auditors, or legal advisers where needed for advice or to protect our legal interests.
Authorities and legal obligations. We may disclose personal data to law enforcement, regulators, or other public authorities when required by law or in order to establish, exercise, or defend legal claims.
We ensure that appropriate contractual and technical safeguards are in place when sharing data with any third party processor or recipient.
Data Retention
We keep personal data only for as long as is necessary for the purposes for which it was collected, or as required to meet legal, accounting, or reporting obligations.
For enquiry and quotation data, we generally retain your details for a limited period after providing a quote, unless you become a customer or we are required to keep a record for legal purposes.
For customer and booking data, we usually retain relevant records for a number of years from the date of your last service. This allows us to meet tax, accounting, insurance, and contractual obligations, and to respond to any queries or claims that may arise.
For payment and invoicing data, we retain records for the periods required by tax and financial legislation.
When data is no longer required, it is securely deleted, anonymised, or otherwise disposed of in a safe manner.
International Data Transfers
In the course of using certain service providers or technology platforms, your personal data may be transferred to and processed in countries outside the United Kingdom. Where this occurs, we take steps to ensure that appropriate safeguards are in place to protect your personal data, such as using service providers in jurisdictions recognised as providing an adequate level of protection or implementing approved contractual safeguards.
Security of Your Personal Data
We take reasonable and appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include restricted access to data, secure storage systems, and procedures designed to prevent misuse or loss. While we strive to protect your personal data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These include the following, subject to certain conditions and exceptions.
Right of access. You have the right to request confirmation of whether we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification. You have the right to ask us to correct or complete any inaccurate or incomplete personal data that we hold about you.
Right to erasure. In certain circumstances, you may request that we delete your personal data. This is subject to our need to retain certain information for legal, contractual, or legitimate business reasons.
Right to restrict processing. You may ask us to restrict the processing of your personal data in certain situations, for example while we are considering a request to rectify your data.
Right to data portability. In some cases, you may have the right to receive a copy of the personal data you have provided to us in a structured, commonly used format and to request that it is transferred to another controller.
Right to object. You may object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including any direct marketing activities. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests or where processing is required for legal claims.
Right to withdraw consent. Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our data processing practices, or applicable law. Any updated version will apply to all Man with Van Wimbledon customers and individuals in our service area from the date it is published.
